Privacy Policy

Ringback Local ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at ringbacklocal.com or our missed-call text-back automation services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.

Ringback Local is operated by Nicholas Rabiu, sole proprietor, located at 501 W 4th Street Apt 633, Winston-Salem, NC 27109.

SMS Communications and Phone Numbers

We collect phone numbers through two mechanisms:

• Inbound calls: When you call a business that uses Ringback Local's platform and the call goes unanswered, we receive your calling phone number in order to send a transactional customer-service SMS follow-up on behalf of that business.
• Website opt-in form: When you submit your phone number through our opt-in form at ringbacklocal.com/#contact with your consent checkbox checked.

How we use phone numbers:

• Phone numbers obtained through inbound calls are used solely to send a transactional SMS directly related to the call you placed. The message is a customer-service follow-up, not promotional.
• Phone numbers provided via the website opt-in form are used only for the communication types you consented to (transactional and/or marketing, as selected).
• We do not use phone numbers for any purpose outside of the stated SMS program.
• We do not sell, rent, share, or transfer phone numbers to any third party for marketing or advertising purposes.
• We do not use phone numbers from purchased, rented, harvested, or affiliate lead lists.

Your SMS rights:

• You can opt out of SMS at any time by replying STOP to any message. Your opt-out is honored immediately and permanently.
• You can request help at any time by replying HELP, or by emailing [email protected].
• You can request deletion of your phone number from our records at any time by emailing [email protected] with the subject "Delete My Number."
• Message and data rates may apply per your mobile carrier.

Data security for phone numbers: Phone numbers and SMS conversation data are stored securely with access restricted to authorized personnel only. We use industry-standard encryption and access controls to protect this data.

For full details on our SMS program, see our SMS Terms & Conditions.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly:

• Name (first and last)
• Email address
• Phone number
• Business name and contact information
• Any other information you voluntarily submit through our contact or sign-up forms

Information collected automatically through our Services:

• Inbound caller phone numbers (when a customer calls a business using Ringback Local)
• Call timestamps and missed-call event data
• SMS reply content (customer responses to automated texts)
• Device and browser information when you visit our website
• IP address, pages visited, and referring URLs

Information from third parties:

• Data from integrated platforms (e.g., GoHighLevel CRM) used to power our automation services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To operate and maintain our missed-call text-back automation platform on behalf of our business clients
• Customer support: To respond to inquiries, resolve issues, and communicate with you about the Services
• Transactional communications: To send automated SMS messages in direct response to customer-initiated inbound calls
• Business communications: To send updates about your account, billing, and service changes
• Analytics and improvement: To understand how our Services are used and to improve our offerings
• Legal compliance: To comply with applicable laws, regulations, and carrier requirements including A2P 10DLC guidelines

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in limited circumstances:

• Service providers: Trusted vendors who assist us in operating our Services (e.g., SMS delivery platforms, CRM providers), bound by confidentiality agreements
• Business clients: When you interact via SMS with a Ringback Local-enabled business, that business receives the conversation data as part of the service
• Legal requirements: If required by law, court order, or regulatory authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, with notice to affected users

We do not share personal information with advertisers, data brokers, or unaffiliated third parties for marketing purposes.

4. Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide the Services and comply with our legal obligations. Call data and SMS history may be retained for up to 24 months for service continuity and compliance purposes. You may request deletion of your data at any time by contacting us (see Section 6 below).

Upon customer opt-out (reply STOP), the relevant phone number is immediately removed from active messaging and is not contacted again.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out of SMS: Reply STOP to any automated text message at any time
• Opt-out of email: Unsubscribe from any marketing email using the link provided
• Portability: Request a portable copy of your data in a common format

To exercise any of these rights, contact us at the information below. We will respond within 30 days.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser. Disabling cookies may limit certain features of our website.

We do not use cookies to serve targeted advertising to visitors of our site.

8. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: