SMS Terms & Conditions

1. Program Description

Ringback Local operates an automated missed-call text-back SMS program on behalf of local service businesses. When a customer places an inbound call to a business that uses Ringback Local's platform and the call goes unanswered, our system sends an automated transactional SMS to the customer's phone number on behalf of that business.

The purpose of these messages is to recover missed customer connections and facilitate customer service, not to promote, advertise, or market unrelated products or services. Messages are sent in direct response to the customer's own initiated call.

Ringback Local also sends SMS communications to users who submit our website opt-in form at ringbacklocal.com/#contact with consent checked.

2. Message Frequency

Message frequency is variable and depends on the call volume of the business you contacted and the nature of your ongoing interaction. Typical recipients receive between 1 and 10 messages per month per business interaction.

Messages are only sent in direct response to:

• A missed call you placed to a Ringback Local-enabled business
• An active SMS conversation you initiated in response to a prior message
• Follow-up messages within the same service interaction

We do not send scheduled marketing blasts, newsletters, or recurring promotional messages through this program.

3. Message and Data Rates

Standard message and data rates may apply based on your mobile carrier plan. Ringback Local does not charge for SMS messages beyond what your carrier charges for standard text messaging. Consult your carrier for details about your plan's messaging rates.

Carriers are not liable for delayed or undelivered messages. Message delivery may vary based on carrier network conditions.

4. How to Opt In

You may receive SMS messages from Ringback Local through any of the following opt-in methods:

• Verbal / Implicit Consent (Inbound Call): By voluntarily placing an inbound phone call to a business that uses Ringback Local, you provide implied consent for a transactional SMS follow-up related to your call. This is consistent with CTIA Section 5.1.1 guidance on customer-initiated communications.
• Website Form Opt-In: By submitting the opt-in form at ringbacklocal.com/#contact with the transactional or marketing consent checkbox checked, you expressly consent to receive SMS messages from Ringback Local.
• Keyword Opt-In: By replying YES to a confirmation prompt sent by Ringback Local or a Ringback Local-enabled business.

In all cases, consent is not a condition of purchasing any product or service.

5. How to Opt Out

Opt-out requests are honored immediately and permanently. Your opt-out status is stored and respected for all future message attempts.

You may also opt out by emailing [email protected] with the subject line "SMS Opt-Out" and the phone number you wish to remove.

6. Help and Support

If you need assistance related to SMS messages from Ringback Local, you can:

• Reply HELP to any SMS message to receive a help response with contact information
• Email us at [email protected]
• Call us at +1 (518) 605-3926

We are available Monday through Friday, 9:00 AM - 6:00 PM Eastern Time.

7. Supported Carriers

Our SMS program supports all major US mobile carriers, including but not limited to:

• AT&T
• T-Mobile
• Verizon
• US Cellular
• Boost Mobile
• Cricket Wireless
• Metro by T-Mobile

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and conditions outside of our control.

8. Privacy and Data Use

Phone numbers are collected and used exclusively for SMS communications related to:

• Transactional follow-up to a missed call you placed to a Ringback Local-enabled business
• Customer service responses within an active conversation
• Communications for which you have given express opt-in consent via our website form

Phone numbers are stored securely with access restricted to authorized personnel. Numbers are not used to build consumer profiles, retargeting lists, or for any purpose outside of the stated SMS program.

You may request deletion of your phone number from our records at any time by emailing [email protected].

For full details on how we handle personal data, see our Privacy Policy.

9. Eligibility

The Ringback Local SMS program is intended for recipients located in the United States who are at least 13 years of age. By opting in or receiving messages through this program, you confirm:

• You are the owner or authorized user of the phone number provided
• You are at least 13 years of age
• You are a US resident or are receiving messages on a US mobile number
• You consent to receive text messages at the provided number

If you are under 18, parental or guardian consent may be required.

10. Compliance

Ringback Local operates its SMS program in compliance with:

• TCPA, Telephone Consumer Protection Act (47 U.S.C. § 227)
• CTIA Messaging Principles & Best Practices, including Section 5.1.1 on express consent via customer-initiated communication
• A2P 10DLC, Application-to-Person 10-digit long code guidelines and carrier requirements
• CAN-SPAM Act, for any email-based communications

We do not use purchased, rented, harvested, or third-party affiliate lead lists for SMS outreach. All recipients have either (a) initiated contact by calling a Ringback Local-enabled business or (b) provided express written consent through our website opt-in form.

11. Changes to These Terms

We may update these SMS Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated with reasonable advance notice where possible. Continued receipt of or engagement with SMS messages after changes take effect constitutes acceptance of the updated terms.

12. Contact

For questions, opt-out requests, or concerns about this SMS program: